Online Counselling Edmonton

Our service fees are structured to provide accessible and high-quality care:

• Individual Counselling: $220 per session (50 minutes)
• Couple/Family Counselling: $220 per session (50 minutes)
• Report/Letter Writing: $220
• Online/Group Workshops: $110
• Anger Management (Condensed Private Session): $440

No referral is needed! You can directly reach out to Balance Wellness and book a counselling session at your convenience—no physician’s referral required.

Yes! We offer direct billing to major insurance providers, making the process easier for you. Below are some of the insurance companies we work with:

✔ Alberta Blue Cross
✔ B.C. Blue Cross
✔ Alberta School Employee Benefit Plan
✔ The Co-operators
✔ The SSG Financial Group
✔ Equitable Life
✔ Quickcard
✔ GreenShield
✔ Interim Federal Health Program (IFHP)
✔ Veterans Affairs Canada (VAC)
✔ Canada Life
✔ Chambers of Commerce Group Insurance Plan
✔ Desjardins Insurance
✔ First Canadian
✔ GroupHEALTH
✔ Johnson Inc.
✔ Manulife Financial
✔ People Corporation
✔ Construction Workers Union (C.C.W.U.)

🔹 If your insurance provider is not listed, feel free to ask—we may still be able to process direct billing under one of the above groups.

🔹 Please check with your insurance provider regarding your coverage and benefits. Clients are responsible for any co-payments or deductibles at the time of service.

Before your first session, we recommend contacting your insurance provider to confirm whether counselling services with a Registered Social Worker (RSW), Registered Clinical Social Worker, or Clinical Social Worker are covered under your plan.

Some insurance plans also include a Health Spending Account (HSA), which may cover counselling sessions under health benefits.

Additionally, our services qualify as eligible medical expenses for tax purposes. As an authorized medical practitioner, you may be able to claim our fees on your income tax return for a tax credit.

At Balance Wellness, we dedicate time and preparation for each counselling session to ensure the best possible service.

🔹 We require a minimum of 48 hours’ notice for cancellations or rescheduling.

🔹 Missed appointments or late cancellations (less than 48 hours’ notice) will be charged the full session fee, as we cannot bill insurance providers for these instances.

🔹 If you need to reschedule with more than 48 hours’ notice, we’ll be happy to help you find a new appointment time that works for you.

We appreciate your understanding and commitment to your wellness journey!

Your first counselling session is an important step in your wellness journey. During this session:

🔹 Getting to Know Each Other – You and your therapist will discuss your background, concerns, and goals for counselling.

🔹 Understanding the Process – This is your opportunity to ask questions and gain insight into how future sessions will work.

🔹 Building Comfort & Connection – It’s normal to feel a little uncertain at first, but by the end of the session, you should feel more at ease and confident about moving forward.

🔹 Assessing Fit – Your therapist will help determine if they are the right match for your needs and provide initial feedback and guidance for your counselling journey.

🔹 Planning Ahead – You and your therapist will schedule future sessions to ensure consistency, which is key to making meaningful progress.

Scheduling an appointment is easy! You can:

✔ Book online through our website
✔ Call us at (587) 372-3143
✔ Email us at contact@ouronlinetherapy.com

A valid credit card is required to confirm your appointment.

Payment is required in full at the time of booking unless prior third-party payment arrangements have been made.

🔹 For online bookings – Your payment information is collected during the appointment request. Once your appointment is confirmed, your credit card will be charged to secure your session.

🔹 For phone or email bookings – Payment will be processed upon confirmation to hold your appointment time.

This ensures your session is reserved and allows us to provide seamless, high-quality care.