Q: What are the rates for counseling services offered by Edmonton Counselling Services?

A: The rates for counseling services offered by Edmonton Counselling Services are as follows: · Individual Counseling Fee: $220 per session (50 minutes) · Couple/ Family Counselling Fee: $220 per session (50 minutes) · Report / Letter Writing: $220 · Online/ Group workshop: $110 · Anger Management Condensed Private Session: $440

Q: Do I need a referral to book an appointment?
A: No, you do not need a referral to book an appointment. You can seek out counseling and contact OurOnlineTherapy.com on your own to begin therapy.

Q: Do you offer direct billing to insurance companies?
A: Yes, we offer direct billing to major insurance plans. We can directly bill 19 insurance providers, including Alberta Blue Cross, B.C. Blue Cross, and Veterans Affairs Canada (VAC). However, please check with your insurance company about the benefits and coverage, as you are responsible for all co-payments and deductibles at the time of service. If you are still waiting to see your insurance company on the list, ask us; they may be part of one of the above groups.

Q: Why should I consider taking counseling?
A: If you feel you are struggling, stuck, or overwhelmed with a specific area of your life, or if you want growth, healing, and greater joy, seeking counseling can be an excellent option. Perhaps you are dealing with anxiety, anger, sadness, hurt, depression, confusion, frustration, or relationship challenges with your family, spouse, parents, children, co-workers, or friends.

Q: Will my insurance company reimburse me for counseling?
A: Please get in touch with your insurance provider before the first counseling session to see if a Registered Social Worker (RSW) or Clinical Counselor is part of your insurance plan and to determine how your plan reimburses you for counseling services. Some insurance plans offer their employees a Health Spending Account (HSA), which may allow for counseling sessions under their Health Benefits insurance coverage. We will provide you with an invoice that you can submit for possible reimbursement.

Q: What are the methods of payment?
A: We accept Visa, MasterCard, Debit, E-transfer, or Cash as methods of payment.

Q: What is your cancellation policy?
A: OurOnlineTherapy.com maintains a 48-hour cancellation, rescheduling, and missed appointment policy. If you cancel or reschedule with less than 48 hours notice or do not show up for your appointment, you’ll need to pay the entire fee. Cancellations and rescheduling with more than 48 hours are perfectly acceptable, and we are happy to assist you in finding a time and date that work better for you.

Q: What happens in an initial appointment?
A: The first counseling meeting is essential for determining several things. You and your therapist will take the time to get to understand each other (e.g., sharing background and beginning to define your goals for the counseling). It is an opportunity for your therapist to know you and for you to ask questions about subsequent counseling sessions. By the end of the first session, your counselor should provide feedback and advice for your future counseling sessions. At the first session, you and your counselor will plan future appointments. Continuity of counseling is an important part of gaining all the benefits so please plan ahead in scheduling appointments.

Q: How do I book an appointment?
A: To schedule an appointment for Counseling Services, you can book the online appointment yourself or call our phone at (587)372-3143 or contact@ouronlinetherapy.com. A valid credit card is required to book the appointment.

Q: When do I have to pay for my appointment?
A: Fees must be paid at the time of service.


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